
Why engage with Silver Lining?
Donors retained from cancelling
Calls made
Converted to one off
Years of Experience
Core Values
We carry these values into all the work we do
Experience
Passion is evident in
everything we undertake. It
serves as the driving force
behind our vision and goals
RESPECT
Is consistently extended to our
team, clients , and the community
in which we operate.
PRIDE
We stand tall and take extra
care to provide work and
services to be truly proud of

Value
Where and when possible,
we always look to add
GREAT value to our work,
team and clients.
Commitment
Commitment to excellence is about
always striving to be the best in
everything we undertake.
Gratitude
We show gratitude
everyday towards our team,
our customers, and the
exciting opportunities
ahead of us.

RESPONSIVE & RETINA READY
Blade is an ultra responsive theme. Furthermore, you can easily customize the responsive behavior of your rows and columns.
ONE CLICK DUMMY DATA
Import with just one click all Blade dummy data including any Blade demo of your preference to your installation.
SEO OPTIMIZED
Blade uses valid and clean code, so you can make sure that Google and other search engines will love it. It is also compatible with the most famous SEO plugins.
TRANSLATION - WPML READY
Blade is ready for translation into any language. It is also fully compatible with the WPML in case you want a multilingual site.
LIVE COLOR CUSTOMIZER
You can easily build your own skin from the Live Customizer of the WP dashboard. Change any color you wish or use one of the predefined.
RICH TYPOGRAPHY
With more than 650 Google Fonts you can adjust your content as you wish. Set the fonts for header, menu, feature section, body and many more.
Call Centre Services
Here are the services we provide at Silver Lining
Additional Services

SMS Messaging
Finding more cost effective
ways to connect with our
hard to reach donors.
Donors under 45 have a 33%
less connect rate than
donors over 45, so lets
catch them.

Chatbot & Ai
We continually develop new
ways to communicate with
existing donors through
Chatbot & AI services that
can connect through
multiple channels.

Converting Lead Generation
Working with QR code
technology, combined with
chat bot services we can
start the conversation to
connect with and convert
new donors.
DID YOU KNOW?
Every 39 seconds a cyber attack occurs, meaning 60% of small businesses close within six months
Cyber Security Practises
At Silver Lining, the protection of our clients’ and donors’ information is our utmost priority.
We implement a comprehensive 360-degree monitoring and management process
that integrates internal protocols and the latest cyber protection software.
Preparation is essential for preventing data theft. Our IT service providers implement the following methods as part of cybersecurity readiness:
- Security & Risk Assessment
- Information Security
- Strategy
- Security Policy
- Development & Review
- Secure Network Design &
- Architecture
Protecting business data is imperative today. Through the following tactics, we secure client data from current and future attacks:
- Identity & Access Management
- Privileged Account Management
- Database Encryption
- Public Key Infrastructure (PKI) solutions
- Secure Cloud Storage
- Threat & Vulnerability Assessment
- Penetration Testing
- Web Application Testing
A timely response is essential to mitigating the risks associated with an attack. Our IT service providers leverage leverages the following strategies to effectively respond and
minimize the damage associated with a cyber-attack.
- Incident Response
- Digital Forensics
- Forensic Investigation
Upgrade
- Record contact
- Amend and upgrade donation.
- Update any information
- Consolidate and reaffirm longevity
- Update file
Conversion
- Record contact
- Inform and educate
- Acquire single or ongoing donation
- Set up payment details
- Consolidate and reaffirm longevity retention