Contact Centre

Providing Quality Customer Connections
Why engage with Silver Lining?

RESULTS DRIVEN

We always go the extra mile our aim is to constantly exceed your expectations in every conceivable way.

PASSIONATE

We are passionate about all things to do with marketing and we always think in terms of sales and return on investment.

DEDICATED TEAM

We are friendly and professional people, who treat all clients with the respect they deserve, regardless of size or budget.

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Silver Lining's

Core Values

We carry these values into all the work we do

Experience

Passion is evident in
everything we undertake. It
serves as the driving force
behind our vision and goals

RESPECT

Is consistently extended to our
team, clients , and the community
in which we operate.

PRIDE

We stand tall and take extra
care to provide work and
services to be truly proud of

Value

Where and when possible,
we always look to add
GREAT value to our work,
team and clients.

Commitment

Commitment to excellence is about
always striving to be the best in
everything we undertake.

Gratitude

We show gratitude
everyday towards our team,
our customers, and the
exciting opportunities
ahead of us.

RESPONSIVE & RETINA READY

Blade is an ultra responsive theme. Furthermore, you can easily customize the responsive behavior of your rows and columns.

ONE CLICK DUMMY DATA

Import with just one click all Blade dummy data including any Blade demo of your preference to your installation.

SEO OPTIMIZED

Blade uses valid and clean code, so you can make sure that Google and other search engines will love it. It is also compatible with the most famous SEO plugins.

TRANSLATION - WPML READY

Blade is ready for translation into any language. It is also fully compatible with the WPML in case you want a multilingual site.

LIVE COLOR CUSTOMIZER

You can easily build your own skin from the Live Customizer of the WP dashboard. Change any color you wish or use one of the predefined.

RICH TYPOGRAPHY

With more than 650 Google Fonts you can adjust your content as you wish. Set the fonts for header, menu, feature section, body and many more.

SILVER LINING CONSULTANCY

Call Centre Services

Here are the services we provide at Silver Lining

Verification

To confirm donor information and make any necessary amendments to ensure accuracy.

Upgrade

Contact donors to inquire if they are interested in upgrading their monthly donations.

Reactivation

Reactivate donors who have cancelled or defaulted their monthly contributions.

Conversion

Convert one-time donors to regular giving donors

Decline

Contact and resolve issues with donors whose monthly donations have not been successfully processed

Retention

Communicate with existing donors to thank them, wish them happy birthday, call around end of tax year.

Additional Services

SMS Messaging

Finding more cost effective
ways to connect with our
hard to reach donors.
Donors under 45 have a 33%
less connect rate than
donors over 45, so lets
catch them.

Chatbot & Ai

We continually develop new
ways to communicate with
existing donors through
Chatbot & AI services that
can connect through
multiple channels.

Converting Lead Generation

Working with QR code
technology, combined with
chat bot services we can
start the conversation to
connect with and convert
new donors.

Cyber Safety is our number one priority

DID YOU KNOW?

Every 39 seconds a cyber attack occurs, meaning 60% of small businesses close within six months

OUR GUARANTEED

Cyber Security Practises

At Silver Lining, the protection of our clients’ and donors’ information is our utmost priority.
We implement a comprehensive 360-degree monitoring and management process
that integrates internal protocols and the latest cyber protection software.

Preparation

Preparation is essential for preventing data theft. Our IT service providers implement the following methods as part of cybersecurity readiness:

  • Security & Risk Assessment
  • Information Security
  • Strategy
  • Security Policy
  • Development & Review
  • Secure Network Design &
  • Architecture

Protection

Protecting business data is imperative today. Through the following tactics, we secure client data from current and future attacks:

  • Identity & Access Management
  • Privileged Account Management
  • Database Encryption
  • Public Key Infrastructure (PKI) solutions
  • Secure Cloud Storage
  • Threat & Vulnerability Assessment
  • Penetration Testing
  • Web Application Testing

Response

A timely response is essential to mitigating the risks associated with an attack. Our IT service providers leverage leverages the following strategies to effectively respond and
minimize the damage associated with a cyber-attack.

  • Incident Response
  • Digital Forensics
  • Forensic Investigation

Verification

  • Record contact
  • Amend and upgrade donation.
  • Cancellations
  • **Save cancellation
  • **Convert to one off

Reactivation

  • Record contact
  • Amend any details
  • Resubmit data with outcome

Follow ups

  • Record contact
  • Fix payment information
  • Resubmit data with outcome

Upgrade

  • Record contact
  • Amend and upgrade donation.
  • Update any information
  • Consolidate and reaffirm longevity
  • Update file

Retention

  • Record contact
  • Happy Birthday milestone call
  • Birthday call
  • Thankyou call

Conversion

  • Record contact
  • Inform and educate
  • Acquire single or ongoing donation
  • Set up payment details
  • Consolidate and reaffirm longevity retention

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